Siza360 Privacy Policy

For purposes of this Privacy Policy, "personal information" means information that can identify or reasonably be associated with an identifiable person or organisation.

Depending on how you use Siza360, we may collect information such as:

• Name and surname.
• Business name.
• Email address.
• Telephone or mobile number.
• Business address.
• Service area or location.
• Account login information.
• Business profile information.
• Services offered.
• Customer enquiries.
• Communications submitted through the Platform.
• Transaction and payment-related information.
• IP address.
• Device information.
• Browser information.
• Platform usage information.
• Information you voluntarily submit to us.

We do not intend to collect more personal information than reasonably necessary for the purposes described in this Policy.

Service Providers may provide information including:

• Business name.
• Contact details.
• Business description.
• Service categories.
• Areas served.
• Business photographs.
• Qualifications or certifications.
• Pricing information.
• Other information necessary to promote their services.

Service Providers are responsible for ensuring that information submitted to Siza360 is accurate and that they have the necessary rights and permissions to submit it.

Customers may provide information when:

• Creating an account.
• Searching for a service.
• Submitting a service request.
• Contacting a Service Provider.
• Communicating with Siza360.
• Providing feedback or reviews.

Depending on the functionality used, information submitted as part of a service request may be made available to relevant Service Providers so that they can respond to the request.

We may use personal information to:

• Create and manage accounts.
• Provide Siza360 services.
• Connect Customers with relevant Service Providers.
• Deliver Lead Credits.
• Process and verify payments.
• Provide customer support.
• Respond to enquiries.
• Improve the Platform.
• Prevent fraud and abuse.
• Monitor Platform security.
• Analyse usage and performance.
• Communicate important account or service information.
• Send marketing communications where permitted by law and subject to applicable preferences.
• Comply with legal and regulatory obligations.
• Enforce our Terms & Conditions.

Where a Customer submits a service request, Siza360 may use information contained in the request to identify relevant Service Providers.

Relevant information may be shared with selected Service Providers so that they can assess the opportunity and respond.

Users should avoid submitting unnecessary sensitive or confidential information in general service requests.

Payments may be processed by third-party payment providers, including PayFast.

When you make a payment, the relevant payment provider may collect and process payment information in accordance with its own privacy policy and terms.

Siza360 does not ordinarily store complete credit-card numbers or security codes.

We may receive transaction information such as:

• Payment status.
• Transaction reference.
• Amount paid.
• Date of transaction.
• Payment method information.
• Other information necessary to reconcile the transaction.

Siza360 may use cookies and similar technologies to:

• Keep users signed in.
• Remember preferences.
• Improve website functionality.
• Understand how users interact with the Platform.
• Measure website performance.
• Improve marketing and advertising where applicable.

Users may be able to control cookies through their browser settings.

Disabling certain cookies may affect the functionality of parts of the Platform.

Siza360 may use analytics technologies to understand how visitors use the Platform.

Analytics information may include:

• Pages visited.
• Time spent on pages.
• Device type.
• Browser type.
• Approximate location.
• Referral information.
• Interaction with Platform features.

This information may be used to improve the Platform and user experience.

Where permitted by law, Siza360 may send marketing communications about:

• New features.
• Promotions.
• Services.
• Business opportunities.
• Platform updates.

Users may opt out of marketing communications by following the unsubscribe instructions in the communication or contacting Siza360.

Transactional, security or service-related communications may still be sent where necessary.

Siza360 may share personal information with:

• Relevant Service Providers.
• Customers where necessary to facilitate a requested service.
• Payment service providers.
• Hosting and cloud service providers.
• Technology and software providers.
• Analytics providers.
• Communication providers.
• Professional advisers.
• Law-enforcement or regulatory authorities where legally required.
• Other parties where you have provided appropriate consent or where permitted by law.

Siza360 does not sell personal information to third parties as a standalone data product.

Third-party service providers may process information on behalf of Siza360.

These providers may provide services such as:

• Hosting.
• Payment processing.
• Email.
• SMS or messaging.
• Analytics.
• Security.
• Database services.
• Customer support.
• Software infrastructure.

Siza360 seeks to use appropriate providers and reasonable safeguards when engaging third parties to process personal information.

Some technology and service providers used by Siza360 may process information outside South Africa.

Where personal information is transferred across borders, Siza360 will take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements.

Siza360 takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access.
• Loss.
• Misuse.
• Alteration.
• Disclosure.
• Destruction.

However, no internet-based system can be guaranteed to be completely secure.

Users should use strong passwords and should not share their account credentials.

Siza360 retains personal information for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services.
• Maintaining accounts.
• Resolving disputes.
• Preventing fraud.
• Complying with legal requirements.
• Maintaining business and transaction records.

When personal information is no longer reasonably required, Siza360 may delete, anonymise or securely dispose of it, subject to legal and operational requirements.

Subject to applicable law, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion where legally permissible.
• Object to certain processing.
• Withdraw consent where processing is based on consent.
• Request information about how your personal information is processed.
• Lodge a complaint regarding the handling of your personal information.

Some requests may be subject to legal limitations.

Siza360 aims to process personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African privacy legislation.

Where applicable, Siza360 will process personal information in a lawful, reasonable and transparent manner and for specific purposes.

Siza360 is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Siza360 in circumstances where such collection was not permitted, please contact us.

The Siza360 Platform may contain links to third-party websites or services.

Siza360 is not responsible for the privacy practices or content of those third-party websites.

Users should review the privacy policies of third-party websites before providing personal information.

Siza360 may update this Privacy Policy from time to time.

The latest version will be published on the Siza360 website with an updated "Last Updated" date.

Where required by law, Siza360 will provide additional notice of material changes.