Siza360 Refund & Cancellation Policy

Lead Credits purchased through Siza360 are digital products.

They are delivered electronically to the User's Siza360 account after successful payment.

Because Lead Credits are digital products, special rules apply to refunds once credits have been used.

If you have purchased Lead Credits but have not used them, you may contact Siza360 to request a refund.

Refund requests will be assessed on a case-by-case basis and subject to:

• Applicable law.
• The circumstances of the request.
• Whether any credits have been used.
• Whether the payment has been successfully settled.
• Any applicable payment-processing restrictions.

Siza360 may refund eligible unused credits using the original payment method where reasonably possible.

Once a Lead Credit has been used to access, unlock or claim a Lead, the credit is considered consumed.

Consumed Lead Credits are generally non-refundable.

However, Siza360 may provide a replacement credit or refund where:

• A technical error incorrectly deducted the credit.
• The same Lead was incorrectly charged multiple times.
• A system error prevented the User from accessing the Lead after the credit was deducted.
• Siza360 determines that a refund or replacement is appropriate.
• A refund is required by applicable law.

If you believe that you were charged more than once for the same purchase, please contact Siza360 as soon as possible.

We may investigate the transaction and, where a duplicate charge is confirmed, refund the duplicate amount.

If a payment fails, is declined or is cancelled by the payment provider, Lead Credits will not be issued unless Siza360 receives confirmation of successful payment.

If money has been deducted from your account but the transaction is shown as unsuccessful, please contact Siza360 with your payment reference.

If you experience a technical problem with a Lead Credit purchase, please contact us.

Where a system error is confirmed, Siza360 may:

• Restore the affected Lead Credit.
• Provide a replacement credit.
• Correct the User's account balance.
• Issue a refund where appropriate.

A Lead Credit represents access to a potential customer opportunity.

A Service Provider is not entitled to a refund merely because:

• The Customer does not respond.
• The Customer chooses another Service Provider.
• The Customer cancels the job.
• The quoted price is rejected.
• The Service Provider and Customer cannot agree on a price.
• The Service Provider does not win the work.
• The job is no longer available after the Lead was accessed.

Siza360 does not guarantee that a Lead will result in paid work.

Refunds for the actual services provided by a Service Provider are generally the responsibility of the Service Provider and not Siza360.

If you have a complaint about a Service Provider, Siza360 may assist with reporting or investigating the matter where appropriate, but Siza360 is not automatically responsible for refunds relating to services provided by independent Service Providers.

Refund requests should be sent to:

Email: support@siza360.co.za

Please include:

• Full name.
• Siza360 account email address.
• Transaction/payment reference.
• Date of purchase.
• Amount paid.
• Number of Lead Credits purchased.
• Reason for the refund request.
• Supporting information where applicable.

Providing complete information helps us process requests more quickly.

Where a refund is approved, Siza360 will normally process it through the original payment method where possible.

The time required for the funds to appear in your account may depend on the payment provider and your bank.

Siza360 does not control the processing time of a bank or third-party payment provider.

Before initiating a payment chargeback, we encourage Users to contact Siza360 so that we can investigate and attempt to resolve the issue.

Nothing in this policy prevents a User from exercising any legal rights available to them.

Nothing in this policy is intended to remove or restrict any rights that a consumer may have under applicable South African law.

Where applicable, Siza360 will comply with mandatory consumer-protection requirements.

Siza360 may update this Refund & Cancellation Policy from time to time.

The latest version will be published on the Siza360 website.