Siza360 Terms & Conditions

Siza360 is a digital marketplace and business platform designed to connect customers seeking services with service providers offering those services.

The Platform may allow users to:

• Search for and discover service providers.
• Create and manage business profiles.
• List services and business information.
• Receive or access customer enquiries and potential leads.
• Purchase digital lead credits.
• Use business management and other digital tools made available by Siza360.
• Communicate with customers or service providers.

Siza360 facilitates connections between customers and service providers. Unless expressly stated otherwise, Siza360 is not the provider of the services advertised by service providers on the Platform.

For these Terms:

"Customer"

means a person or organisation using Siza360 to find, contact or request services.

"Service Provider"

means a business, professional, contractor, freelancer or other person offering services through Siza360.

"Lead"

means a customer enquiry, service request or potential business opportunity made available to a Service Provider through the Platform.

"Lead Credit"

means a digital credit purchased by a Service Provider and used in accordance with the applicable Siza360 lead-credit rules.

"Platform"

means the Siza360 website, applications, systems, software and related services.

"User"

means any person accessing or using the Platform.

You must be legally capable of entering into a binding agreement to use Siza360.

If you create an account or use Siza360 on behalf of a business or organisation, you confirm that you have authority to represent that business or organisation.

You are responsible for ensuring that the information provided during registration is accurate, complete and current.

Certain Siza360 features may require you to create an account.

You are responsible for:

• Providing accurate registration information.
• Maintaining the confidentiality of your login credentials.
• Keeping your account information up to date.
• All activity carried out through your account.
• Not sharing your account credentials with unauthorised persons.

You must notify Siza360 promptly if you believe your account has been compromised or accessed without authorisation.

Siza360 may suspend or terminate an account where there is evidence of fraud, abuse, unlawful activity, misuse of the Platform or violation of these Terms.

Service Providers are responsible for ensuring that all information submitted to Siza360 is accurate and lawful.

This includes:

• Business name.
• Contact details.
• Service descriptions.
• Pricing information where applicable.
• Business location.
• Qualifications or certifications where applicable.
• Images and other marketing material.

Service Providers must not:

• Misrepresent their qualifications or experience.
• Advertise services they are not legally permitted to provide.
• Upload misleading, fraudulent or deceptive information.
• Impersonate another person or business.
• Upload content that infringes another person's intellectual property rights.
• Use the Platform for unlawful purposes.

Siza360 may review, edit, restrict, remove or reject listings that violate these Terms or applicable law.

Siza360 may offer digital Lead Credits to Service Providers.

Lead Credits:

• Are digital products.
• Do not represent cash or stored monetary value.
• Cannot be exchanged for cash.
• Cannot be transferred between accounts unless Siza360 expressly permits it.
• Are not a payment to the Service Provider for completing a customer's job.
• May only be used for the purposes specified by Siza360.

The number of credits required to access a Lead may vary depending on the type, category, location or other characteristics of the Lead.

Siza360 may change the number of credits required for future Leads. Such changes will not retrospectively alter credits that have already been consumed.

Purchasing Lead Credits does not guarantee that a Service Provider will receive a particular number of customers, jobs, contracts, revenue or income.

Siza360 does not guarantee:

• That every Lead will result in a completed transaction.
• That a Customer will respond.
• That a Customer will select a particular Service Provider.
• That a Service Provider will obtain work from a Lead.
• A particular level of revenue or business activity.

Leads are opportunities to connect with potential customers and should not be regarded as guaranteed business.

Siza360 facilitates connections between Users.

The actual agreement for a service is between the Customer and Service Provider.

Service Providers are responsible for:

• Quoting customers.
• Agreeing on prices.
• Delivering services.
• Meeting applicable professional and legal requirements.
• Providing invoices or receipts where required.
• Handling customer complaints relating to their services.
• Maintaining appropriate insurance or licences where required.

Siza360 is not responsible for the quality, safety, legality, availability or completion of services supplied by Service Providers.

Customers should independently assess a Service Provider before engaging them.

Siza360 may use third-party payment service providers, including PayFast, to process payments.

Payment information may be processed by the relevant payment provider in accordance with its own terms, security requirements and privacy policies.

Siza360 does not ordinarily receive or store full payment card details.

Prices displayed on the Platform will be presented in South African Rand (ZAR), unless otherwise stated.

All applicable taxes, charges or fees will be communicated to the User where required.

Lead Credits and other digital products are delivered electronically through the User's Siza360 account.

Following successful payment confirmation, credits may be added to the User's account automatically or after payment verification.

Delivery of a digital product does not involve physical shipping.

Users should contact Siza360 if purchased credits do not appear in their account within a reasonable period after successful payment.

Refunds are governed by the Siza360 Refund & Cancellation Policy.

Because Lead Credits are digital products, credits that have already been used to access or unlock a Lead may generally not be refunded, except where required by applicable law or where Siza360 determines that the credit was incorrectly deducted due to a technical or system error.

Nothing in this section limits any rights that cannot legally be excluded.

You agree not to use Siza360 to:

• Commit or facilitate fraud.
• Harass, threaten or abuse another person.
• Collect personal information unlawfully.
• Send spam or unsolicited bulk communications.
• Upload malicious software or code.
• Attempt to gain unauthorised access to the Platform.
• Interfere with the security or operation of the Platform.
• Scrape or systematically extract Platform data without written permission.
• Create fake accounts or misleading profiles.
• Manipulate Leads or Platform activity.
• Circumvent Lead Credit requirements.
• Use automated systems to abuse the Platform.
• Conduct unlawful activities.

Siza360 may restrict or terminate access where these rules are violated.

Users may submit business information, descriptions, photographs, logos, reviews and other content ("User Content").

You retain ownership of your User Content.

By submitting User Content to Siza360, you grant Siza360 a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, distribute and use that content as reasonably necessary to operate, promote and improve the Platform.

You confirm that you have the necessary rights to submit the content.

Siza360 may remove content that violates these Terms, applicable law or the rights of another person.

The Siza360 name, branding, logos, software, website design, databases, graphics, text and other Platform content are owned by or licensed to Siza360 unless otherwise indicated.

You may not reproduce, modify, distribute, sell, reverse engineer or commercially exploit Siza360 intellectual property without prior written permission.

Siza360 may integrate with third-party services, including payment processors, communications services, analytics providers, mapping services and other technology providers.

Third-party services may have their own terms and privacy policies.

Siza360 is not responsible for the availability, functionality or policies of third-party services.

We aim to keep Siza360 available and functioning reliably, but we do not guarantee uninterrupted or error-free operation.

The Platform may occasionally be unavailable because of:

• Maintenance.
• Updates.
• Technical failures.
• Cybersecurity incidents.
• Internet or telecommunications failures.
• Third-party service interruptions.
• Events outside our reasonable control.

Siza360 provides a platform for connecting Customers and Service Providers.

Except where expressly required by law, Siza360 does not guarantee the accuracy, completeness or reliability of information supplied by Users.

Siza360 does not guarantee that a Service Provider is suitable for a particular job or that a Customer will engage a Service Provider.

Users are responsible for conducting their own checks and exercising appropriate care when entering into transactions.

To the maximum extent permitted by applicable law, Siza360 will not be liable for indirect, incidental, consequential or special losses arising from:

• The use or inability to use the Platform.
• A transaction between a Customer and Service Provider.
• A Service Provider's conduct or performance.
• A Customer's conduct.
• Loss of expected business or revenue.
• Loss of data caused by circumstances outside Siza360's reasonable control.
• Third-party services.

Nothing in these Terms excludes liability that cannot legally be excluded under South African law.

To the extent permitted by law, you agree to indemnify Siza360 against reasonable claims, losses, damages and expenses arising from:

• Your breach of these Terms.
• Your unlawful use of the Platform.
• Your User Content.
• Your dealings with another User.
• Your violation of another person's rights.

Siza360 may suspend or terminate your account where:

• You breach these Terms.
• You engage in fraudulent or unlawful activity.
• You misuse the Platform.
• You attempt to manipulate the Lead Credit system.
• Your activity creates a security or legal risk.
• Required by law.

You may stop using the Platform at any time.

Termination does not affect rights or obligations that arose before termination.

Siza360 may update these Terms from time to time.

Updated Terms will be published on the Platform with a revised "Last Updated" date.

Your continued use of Siza360 after an update constitutes acceptance of the revised Terms, to the extent permitted by law.

Your use of Siza360 is also subject to our Privacy Policy.

The Privacy Policy explains how we collect, use, store and protect personal information.

Siza360 is committed to processing personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 ("POPIA"), where applicable.

Users should review our Privacy Policy for further information.

These Terms are governed by the laws of the Republic of South Africa.

Any dispute relating to these Terms will be subject to the jurisdiction of the appropriate courts of South Africa, subject to any mandatory consumer rights or dispute-resolution requirements that may apply.

For questions regarding these Terms, please contact: